World Vision cerca CRS and Administration officer part time

The CRS and Administration Officer will work in the fundraising department and will report to the Fundraising Director.


Fundraising and CRS Area

–        Analysis of donors payments

–        Analysis of sponsors coming from Face to Face channels

–        Production of marketing reports about Face to Face campaigns

–     Engagement with Face to Face sponsors with problems in direct debit and credit card payments, using outbound calling

–    Organisation of retention activities for in-arrears sponsors (sponsors paying not regularly), including mailing and outbound calls

–       Facilitation of retention activities for delinquent sponsors (sponsor who didn’t pay), including on and off-line mailing and outbound calls

–        Contribute ideas and thoughts to donor relationship strategies

–        Maintains an up-to date document of the business processes they are responsible for

Administration Area

–      Data Entry of payments (Postal Giros, Direct Debit from Banks, Direct Debit from Poste Italiane, Bank Transfers, Credit Card )

–        Data Entry of bills

–        Able to source and set-up business process solutions to support business initiatives e.g. new bank accounts, CCP

–        Management of bills payments to suppliers

–        Management of transfers to field programmes

–        Production of financial report on Income, Costs and Cash Flow

–        Production of monthly financial reports for WV International

–    Responsibility to create and maintain an effective and excellent working environment. This includes maintaining provision of good infrastructure and equipment e.g. printers, telephone services

–        Organise logistics of board meetings including travel arrangements

–        Maintains an up-to date document of the business processes they are responsible for

Required skills and experience:

–        Excellent knowledge of accountancy.

–        Data entry and checking that is of a high quality and accuracy.

–        Computer numerate with good knowledge of Excel, Access and data analysis tools.

–        Excellent communication skills (written and oral) both in Italian and in English.

–        Good communication abilities using the telephone.

–        Understanding of how to manage supplier relationships.

–        Experience in relations and communication with donors is preferable.

–        Previous working experience in a charity is preferable.

–        Able to work as a part of a small but dynamic and busy team.

–        Ability to work flexibly to respond to urgent and high priority business needs.

–        Is competent solving problems and discovering long term solutions to issues.

–      Demonstrates proactive attitude to consistently improve the efficiency in the office activities and in the delivery of a great experience for donors.

–        High degree of flexibility (Available to work occasionally in the range 17,00-19,00 if needed).

–        Dedication and passion for the cause of World Vision.

Job location: based in Rome

Contract: 12 months contract

Salary: 800 euros net x month

Starting date: July 2013

Please send your CV and your motivation letter to , by Thursday 4 July.

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