The CRS and Administration Officer will work in the fundraising department and will report to the Fundraising Director.
Activities:
Fundraising and CRS Area
– Analysis of donors payments
– Analysis of sponsors coming from Face to Face channels
– Production of marketing reports about Face to Face campaigns
– Engagement with Face to Face sponsors with problems in direct debit and credit card payments, using outbound calling
– Organisation of retention activities for in-arrears sponsors (sponsors paying not regularly), including mailing and outbound calls
– Facilitation of retention activities for delinquent sponsors (sponsor who didn’t pay), including on and off-line mailing and outbound calls
– Contribute ideas and thoughts to donor relationship strategies
– Maintains an up-to date document of the business processes they are responsible for
Administration Area
– Data Entry of payments (Postal Giros, Direct Debit from Banks, Direct Debit from Poste Italiane, Bank Transfers, Credit Card )
– Data Entry of bills
– Able to source and set-up business process solutions to support business initiatives e.g. new bank accounts, CCP
– Management of bills payments to suppliers
– Management of transfers to field programmes
– Production of financial report on Income, Costs and Cash Flow
– Production of monthly financial reports for WV International
– Responsibility to create and maintain an effective and excellent working environment. This includes maintaining provision of good infrastructure and equipment e.g. printers, telephone services
– Organise logistics of board meetings including travel arrangements
– Maintains an up-to date document of the business processes they are responsible for
Required skills and experience:
– Excellent knowledge of accountancy.
– Data entry and checking that is of a high quality and accuracy.
– Computer numerate with good knowledge of Excel, Access and data analysis tools.
– Excellent communication skills (written and oral) both in Italian and in English.
– Good communication abilities using the telephone.
– Understanding of how to manage supplier relationships.
– Experience in relations and communication with donors is preferable.
– Previous working experience in a charity is preferable.
– Able to work as a part of a small but dynamic and busy team.
– Ability to work flexibly to respond to urgent and high priority business needs.
– Is competent solving problems and discovering long term solutions to issues.
– Demonstrates proactive attitude to consistently improve the efficiency in the office activities and in the delivery of a great experience for donors.
– High degree of flexibility (Available to work occasionally in the range 17,00-19,00 if needed).
– Dedication and passion for the cause of World Vision.
Job location: based in Rome
Contract: 12 months co.co.pro. contract
Salary: 800 euros net x month
Starting date: July 2013
Please send your CV and your motivation letter to sostenitori@worldvision.it , by Thursday 4 July.